Return and Exchange Policy

If your order arrives with an issue, this policy explains what to do next.

What Qualifies for Return

A product that was damaged in transit. Before opening the package, take a photo of the outer box exactly as it arrived. Then record a short unboxing video as you open it. Please send us both the photo and the video so we can process your request.

An incorrect item delivered to you. If the product inside the package does not match what you ordered, please inform us.

Requests outside these two situations, including a change of mind or shade preference, cannot be accommodated.

Timing

You have a 10-day window from the date of delivery to report either of the above issues. Requests made after this period cannot be processed.

What We Will Need From You

Write to us at care@huenbae.com with your order number, a description of the issue, and the photo and unboxing video mentioned above, if applicable.

How This Is Resolved

Approved requests are resolved through an exchange for the correct or undamaged product, not a refund. Once eligibility is confirmed, we will arrange for the replacement to be sent to you.

If the required item is out of stock at the time, it will be added to your wishlist, and you will be notified as soon as it becomes available.